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Privacy Policy

Last updated: April 2025

This Privacy Policy describes how Traveller’s Intrigue (“we”, “us”, or “our”) collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013.

What Information We Collect

We collect the following personal information directly from you when you place an order or contact us:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Proof of payment or payment confirmation (if required)

Why We Collect Your Information

We collect your information to:

  • Fulfil and deliver your order
  • Send order updates or confirm delivery details
  • Respond to your queries or customer support requests
  • Maintain transaction records for compliance and record-keeping

How Your Information Is Stored

Your information is stored securely in our email inbox and is only accessed to fulfill your order or respond to communication. We do not use databases, analytics platforms, or external CRM systems.

Sharing of Information

We do not sell, rent, or share your personal information with third parties. Your data is used strictly for order processing and direct communication. If we ever need to share your information (e.g. with a courier), it will be done with your knowledge and only for that specific purpose.

Cookies

Our website does not use cookies, trackers, or analytics tools at this time. We do not collect browsing or usage data through automated means.

Your Rights Under POPIA

As a user, you have the right to:

  • Request access to the personal information we hold about you
  • Ask that we correct or update any inaccurate information
  • Request the deletion of your personal information from our records
  • Withdraw consent for us to process your personal information (where applicable)
  • Lodge a complaint with the Information Regulator of South Africa

Retention

We retain your personal information only as long as necessary to fulfill orders, respond to communication, or meet regulatory requirements. Once no longer required, your information is securely deleted or removed from our records.

Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us at: hello@travellersintrigue.com